The cleaning experts at JAN-PRO Cleaning & Disinfecting in Southeast Florida outline 13 questions you should ask when choosing commercial cleaning services for your company.
Miami no doubt has a dust problem, which increases the difficulty of keeping your office or facility clean. As a result, most businesses hire a commercial cleaning service to handle their cleaning, allowing them to focus on more important tasks.
However, knowing what to look for in a commercial cleaning service is not something everyone is good at. Even most people who feel confident about what they want in a professional cleaning firm typically get confused when they have to choose between several vendors who appear to be quite similar.
This is why it's crucial to ask about anything from service costs to experience to how you can get out of a contract if you're dissatisfied with their work to help you ascertain the best janitorial services for you.
The certified cleaning franchisees in Miami put together this list of questions you can ask before hiring a commercial cleaning company.
1. What Types of Facilities Do You Clean?
Not every company has the experience and equipment to clean all facilities. Some janitorial companies, for example, may specialize in cleaning industrial kitchen exhaust hoods, grease containment, and ovens. Others may concentrate on cleanup following disasters such as fires or floods.
It’s important to hire a cleaning company that has experience in the cleaning services you need. You shouldn’t hire a company that offers office cleaning services when you are looking to clean a manufacturing plant.
JAN-PRO Cleaning & Disinfecting in Southeast Florida offers cleaning services for a variety of facilities and industries, including daycare, fitness centers, auto dealerships, banks and financial institutions, business offices, medical, and dental, community and civic facilities, industrial and manufacturing facilities, and more.
2. How Flexible Are You?
Scheduling is an important topic when it comes to cleaning a commercial space. Many corporate cleaning services, for example, take place at night when workplaces are closed for the day.
If you want continuous cleaning during working hours, then it’s important to find a cleaning service that offers such.
As a side note, you want a company that is proactive and can clean your business when there is an unplanned event.
3. How Frequently Do You Clean?
This is a continuation of the question above. Some cleaning companies clean every other day or once a week, while others clean five days a week.
Before you sign a contract with a business, be sure you understand how often your facility will be cleaned. Ensure that everything is documented.
The ideal business cleaning company will thoroughly read over your contract and explain anything you don't understand. You'll want to know that the service you're getting is worth the money.
4. How Long Have You Been Providing Cleaning Services?
This is one of the important questions you should ask. To start a cleaning business, you'll need a lot more than a mop and a bucket.
The longer a commercial cleaning company has been in operation, the more issues it will be able to handle. As a result, it's vital to use a cleaning company that has been in operation for at least a few years. It indicates that they were successful.
It also means they’ve refined their cleaning processes, tested various strategies for multiple facilities, and decided on the best. So you’ll have fewer issues with them if any.
5. What Do Your Previous Customers Say About You?
A respectable company will also have positive feedback from previous customers. Typically, if customers are satisfied with a company's services, they'll express their contentment with the staff's friendliness and professionalism, as well as the quality of their work.
It is also possible for any company to receive a negative review from time to time. However, if the majority of previous consumers regarded the organization as efficient and responsive to their cleaning needs, it can guarantee that you will have a pleasant experience.
You can find reviews for JAN-PRO Cleaning & Disinfecting in Southeast Florida on their Google Business Profile page.
6. Do you have insurance?
Do you have insurance? Many people find it difficult to believe that cleaning businesses may inflict harm when all they are supposed to be doing is washing toilets and cleaning out sinks. Commercial cleaning agencies, on the other hand, do far more.
They sterilize some extremely vital pieces of equipment, clean stainless steel appliances, and focus on wooden flooring. You want to know that if something occurs to the floors, equipment, or appliances, the damage will be covered by their insurance company.
7. How Green Are You?
There is a focus on sustainability, health, safety, and environmental responsibility. Green cleaning has to do with the proper labeling, reuse, and disposal of specific products and items.
For instance, reusing plastic materials if they are still in good shape, and cleaning with microfiber cloths rather than disposable paper towels are all smart green practices.
The certified cleaning franchisees in Miami adopt the best green practices for disposal, labeling, and cleaning generally.
8. What Cleaning Solutions Do You Use?
More and more commercial cleaning service providers are using green cleaning materials these days, which are products that are safe for the environment.
However, it’s an important question to ask, especially if you run a school, gym, or any facility with kids or where people come into contact with surfaces a lot.
After the cleaners are done, the people in the building will be inhaling the air, and you want to ensure it is environmentally friendly.
All JAN-PRO Cleaning & Disinfecting cleaning franchisees adopt the same cleaning systems, methodology, and products used by JAN-PRO Cleaning & Disinfecting franchisees all over the country.
9. Would You Provide Cleaning Supplies?
The rule of thumb is that the larger the organization, the less probable it is that cleaning supplies will be required. However, it's still a good idea to inquire.
If you have to provide cleaning supplies, which may be the case if you're dealing with a small office cleaning business in Miami, go the extra mile and ask for recommendations on what products or tools he or she would prefer. The more effective the cleaning supplies are, the better the cleaning will be.
10. Do You Regularly Perform Quality Control Checks on Your Cleaning Services?
It’s not uncommon for the quality of cleaning services to drop after a few months of service.
You may rest assured that a cleaning company's services will always meet and maintain industry cleaning standards if they undertake frequent quality control checks and performance review meetings for the cleaning jobs completed by their cleaners. This will provide the efficiency and consistency that will ensure you always receive top-rated services.
11. How Do You Handle Complaints From Customers?
A dependable and respectable cleaning business will always make every effort to deliver the best services in the industry and will do all necessary to settle any cleaning complaints as quickly as possible.
Most cleaning companies that are well-run use janitorial software to keep track of all customer conversations. To ensure that all activities are completed to your satisfaction, you can use an app to contact supervisors by phone or text message.
12. What are Your Rates?
Cleaning agencies can charge per hour. However, the rate you get is influenced by several factors, from the size of your space to cleaning frequency, and location.
The number of bathrooms, kitchens, and windows will also have an impact on your final cost.
Consider getting quotations from at least three different local organizations to compare before hiring a commercial cleaning company. You should make sure that the price you'll pay is appropriate for the task type and location.
However, price shouldn’t be the ultimate determinant in your selection. Most of the time, cheap rates translate into poor services that will give your business a bad rep.
13. Do You Have a Contract Available?
Some businesses choose to sign a contract, while others prefer not to be bound by one so that they can be more flexible with their cleaning requirements.
Consider whether signing a contract will give you the protection and freedom that you need.
Before signing a contract, make sure you've gotten all of your questions addressed to your satisfaction.
Do they, for example, provide a money-back guarantee? What happens if an issue occurs—will someone be dispatched right away to correct the situation? Will they give you credit if some of your work isn't up to par?
Where to Find the Right Commercial Cleaning Services in Miami
When you're looking for a cleaning company, hire one that can confidently answer these questions and show you how their approach is set up to provide consistent, high-quality service.
JAN-PRO Cleaning & Disinfecting in Southeast Florida provides you with unrivaled commercial cleaning services. They have extensive experience and a long track record of satisfied clients to back up their claims.
Their certified cleaning franchisees are committed to providing the finest quality cleaning services for a long list of facilities. They clean everywhere, from your office to facilities, equipment, common rooms, restrooms, and more.
You can rest assured of top-rated services when you hire JAN-PRO Cleaning & Disinfecting in Southeast Florida.
SOME TESTIMONIALS FROM CUSTOMERS
"Alex does a great job with customer service and taking care of our clinic's needs. Our cleaning crew assigned has been great" - Darlene M.
"Very thorough cleaning of the office I work at. People are also very pleasant." - Rachael R.
"We have had such a great experience with Jan Pro cleaning services. Definitely would recommend it to anyone looking" Kelly S.
Contact them today at (954) 737-3651 to speak with an expert about your cleaning needs.
Cleaning and disinfecting services are provided by independently owned and operated JAN-PRO Cleaning & Disinfecting franchisees.
